Troubleshooting

No image is displayed on the monitor after the device starts up normally.

       Possible Reasons:

a) No VGA or HDMI connections.

b) Connection cable is damaged.

c) Input mode of the monitor is incorrect.

       Steps:

1. Verify the device is connected with the monitor via HDMI or VGA cable.If not, please connect the device with the monitor and reboot.

2. Verify the connection cable is good.If there is still no image display on the monitor after rebooting, please check if t he connection cable is good, and change a cable to connect again.

3. Verify Input mode of the monitor is correct. Please check the input mode of the monitor matches with the output mode of the device (e.g. if the output mode of DVR is HDMI output, then the input mode of monitor must be the HDMI input). And if not, please modify the input mode of monitor.

4. Check to see if the problem is resolved by step 1 through step 3. If it is solved, finish the process. If not, please contact tech support for the next steps..

There is an audible warning sound “Di-Di-Di-Didi” after a new bought device starts up.

       Possible Reasons:

a) No HDD is installed in the device.

b) The installed HDD has not been initialized.

c) The installed HDD is not compatible with the device or is broken-down.

       Steps:

1. Verify at least one HDD is installed in the device.

1) If not, please install the compatible HDD.

Note: Please refer to the “Quick Operation Guide” for the HDD installation steps.

2) If you do not want to install a HDD, select “Menu>Configuration > Exceptions”, and uncheck the Audible Warning checkbox of “HDD Error”.

2. Verify the HDD is initialized.

1) Select “Menu>HDD>General”.

2) If the status of the HDD is “Uninitialized”, please check the checkbox of corresponding HDD and click the “Init” button.

3. Verify the HDD is detected or is in good condition.

1) Select “Menu>HDD>General”.

2) If the HDD is not detected or the status is “Abnormal”, please replace the dedicated HDD according to the requirement.

4. Check if the fault is solved by the step 1 to step 3.

1) If it is solved, finish the process.

2) If not, please contact tech support for the next steps.

Live view stuck when video outputs locally.

       Possible Reasons:

a) The frame rate has not reached the real-time frame rate.

       Steps:

1. Check the parameters of Main Stream (Normal) and Main Stream (Event). Select “Menu > Record > Encoding > Record”, and set the resolution of Main Stream (Event) the same as the one of Main Stream (Normal).

2. Verify the frame rate is real-time frame rate. Select “Menu > Record > Parameters > Record”, and set the Frame rate to Full Frame.

3. Check to see if the problem is resolved by the above steps. If it is solved, finish the process. If not, please contact tech support for the next steps.

When using the device to get the live view audio, there is no sound or there is too much noise,

      or the volume is too low.

       Possible Reasons:

a) Cable between the pickup and camera is not connected well, mismatched, or incompatible.

b) The stream type is not set as “Video & Audio”.

       Steps:

1. Verify the cable between the pickup and camera is connected well, matched, and compatible.

2. Verify the setting parameters are correct. Select “Menu > Record > Parameters > Record”, and set the Stream Type as “Audio & Video”.

3. Check to see if the problem is resolved by the above steps. If it is solved, finish the process. If not, please contact tech support for the next steps.

The image gets stuck when DVR is playing back by single or multi-channel cameras.

       Possible Reasons:

a) The frame rate is not the real-time frame rate.

b) The DVR supports up to 16-channel synchronize playback at the resolution of 4CIF, if you want a 16-channel synchronize playback at the resolution of 720p,frame extracting may occur, which leads to a slight delay.

       Steps:

1. Verify the frame rate is real-time frame rate. Select “Menu > Record > Parameters > Record”, and set the Frame Rate to “Full Frame”.

2. Verify the hardware can afford the playback. Reduce the channel number of playback. Select “Menu > Record > Encoding > Record”, and set the resolution and bitrate to a lower level.

3. Reduce the number of local playback channel. Select “Menu > Playback”, and uncheck the checkboxex of unnecessary channels.

4. Check to see if the problem is resolved by the above steps. If it is solved, finish the process. If not, please contact tech support for the next steps.

No record file found in the device local HDD, and the prompt “No record file found” pops up

      when you search the record files.

       Possible Reasons:

a) The time setting of system is incorrect.

b) The search condition is incorrect.

c) The HDD is installed incorrectly or not detected.

       Steps:

1. Verify the system time setting is correct. Select “Menu > Configuration > General > General”, and verify the “Device Time” is correct.

2. Verify the search condition is correct. Select “Playback”, and verify the channel and time are correct.

3. Verify the HDD status is normal. Select “Menu > HDD > General” to view the HDD status, and verify the HDD is detected and can be read and written normally.

4. Check to see if the problem is resolved by the above steps. If it is solved, finish the process. If not, please contact tech support for the next steps.